RESUMO
BACKGROUND: Healthcare workers facing the COVID-19 pandemic have experienced unexpectedly traumatic situations associated with concerns about the possibility of acquiring the infection, excessive workloads, and the increased inpatient mortality rates. The objective was to make changes in hospital practices that facilitate spaces for the well-being of healthcare worker teams. METHODS: We conducted an ongoing intervention during the first year of this outbreak. We established peer support groups by videoconference and individual virtual interventions for specialist physicians, resident physicians, nurses, and support personnel, focusing on problems and emotions related to the psychological impact of being on the clinical front line working with patients with pneumonia due to SARS-CoV-2 (COVID-19). RESULTS: The group work helped the expression of feelings, peer support, and validation of personal emotional experience. The participants expressed the need for physical and psychological security in the battle against COVID-19 and the need for interpersonal ties and giving meaning to their experiences. CONCLUSIONS: Based on our findings, we consider it necessary to investigate the potentially traumatic experiences of healthcare workers and provide evidence-based knowledge that can generate novel approaches in psychosocial support work structures for this group.
RESUMO
INTRODUCTION: Access to healthcare services involves a complex dynamic, where mental health conditions are especially disadvantaged, due to multiple factors related to the context and the involved stakeholders. However, a characterisation of this phenomenon has not been carried out in Colombia, and this motivates the present study. OBJECTIVES: The objective of this study was to explore the causes that affect access to health services for depression and unhealthy alcohol use in Colombia, according to various stakeholders involved in the care process. METHODS: In-depth interviews and focus groups were conducted with health professionals, administrative professionals, users, and representatives of community health organisations in five primary and secondary-level institutions in three regions of Colombia. Subsequently, to describe access to healthcare for depression and unhealthy alcohol use, excerpts from the interviews and focus groups were coded through content analysis, expert consensus, and grounded theory. Five categories of analysis were created: education and knowledge of the health condition, stigma, lack of training of health professionals, culture, and structure or organisational factors. RESULTS: We characterised the barriers to a lack of illness recognition that affected access to care for depression or unhealthy alcohol use according to users, healthcare professionals and administrative staff from five primary and secondary care centres in Colombia. The groups identified that lack of recognition of depression was related to low education and knowledge about this condition within the population, stigma, and lack of training of health professionals, as well as to culture. For unhealthy alcohol use, the participants identified that low education and knowledge about this condition, lack of training of healthcare professionals, and culture affected its recognition, and therefore, healthcare access. Neither structural nor organisational factors seemed to play a role in the recognition or self-recognition of these conditions. CONCLUSIONS: This study provides essential information for the search for factors that undermine access to mental health in the Colombian context. Likewise, it promotes the generation of hypotheses that can lead to the development and implementation of tools to improve care in the field of mental illness.
